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Country: 184.173.128.237, North America, US
City: -77.4512 Virginia, United States
I purchasaed a mega system about 15 months ago. I started noticing some small stress cracks a while back and then a few days ago a huge break in the side occurred and the canister is no longer usable. Thinking this was a big loss, as more than 1 year (warranty) had passed, I did take a shot and called the company who makes the Ninja system and simply explained the situation and told them that it looked like this was a known problem (as I had found similar complaints online with stress cracks). They are sending me a replacement canister for free. This is good customer service, so I am giving this a 4-star review. But I wonder how long this new canister will last now? THe rest of the system seems to be in good working order and the motor base is powerful. It blends up my smoothies nicely and is a nice alternative to the VItamix as far as the price goes.
I've only been using this product for a few days and already noticed a difference. Doesn't burn or sting. Def recommend this product.